Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

1 - During ticket creation the system is not responding in a normal amount of time

During ticket creation the system is not responding in a normal amount of time resulting in a time out and not returning the ticket number.

Resolution: Add the timeout additional configuration parameter to the application debug page as follows for setting the timeout per operation (that is, provision, getrequest):

Here value is in seconds.

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Troubleshooting

1 - During ticket creation the system is not responding in a normal amount of time

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