Supported Features

IdentityIQ for MicroFocus Service Manager Service Desk supports the following features:

Creates the following types of tickets in HP Service Manger (known as Micro Focus) through provisioning request in IdentityIQ:
- Service Request
- Incident
- Change
Support for Service Catalog, Incident Management and Change Management Modules in HP Service Manager.

For Service Catalog Module, following options of the Connector drop down list are supported:
- Open New Request
- Open an Incident
- Open a Change
Fetching the status of Service Request, Incident or Change from HP Service Manager and update the status of the respective Access Requests in IdentityIQ.
Retry mechanism for Create Ticket request failure

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Supported Features

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