Sample Scenario

The sample integration scenario is built around a sample system. In the sample scenario IdentityIQ (IIQ) would be issuing a change request to BMC Remedy Change Management (RCM) based on the results of a scheduled user entitlement and access review. As a result of remediation actions in this account recertification process, IdentityIQ would open change requests to control the flow of the manual remediation process.

Scenario

  1. The ComplianceManager1 schedules an access review for a business critical application:

    1. The certification is scheduled and assigned to ApplicationOwner1.

    2. ApplicationOwner1 receives an email with a link to the Online certification process as scheduled. The link is followed to the open certification.

    3. ApplicationOwner1 decides that GroupA on system LDAP should be removed.

    4. ApplicationOwner1 decides that RoleA on system RDBMS should be removed.

    5. ApplicationOwner1 completes the certification and signs off the process.

  2. IdentityIQ evaluates the provisioning plan to enact the remediation requests from the certification:

    1. IdentityIQ policy describes the integration execution path for LDAP as being via an automated provisioning system.

    2. IdentityIQ policy describes the integration execution path for RDBMS as being via an automated RCM integration.

  3. IdentityIQ creates a service request in RCM:

    1. IdentityIQ uses the provision interface to open a service request within Remedy, passing in details of the changes required to the RDBMS system.

    2. RCM responds with the service request number.

    3. IdentityIQ stores the service request number for later audit and review.