Overview
The integration between SailPoint and BMC Remedy Service Desk enables customers to create incidents and change requests in BMC Remedy Service Desk for the configured operations (for example, Change Password, Request Entitlement and so on) for the configured application. The seamless integration of SailPoint and BMC Remedy Service Desk Integration Module eliminates the need to build and maintain a custom integration, and speeds time-to-deployment.
Enter the following command to enable log4j2 tracing on BMC Remedy Service Desk component:
logger.integration_SOAPIntegration.name=sailpoint.integration.SOAPIntegration
logger.integration_SOAPIntegration.level=debug,file
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