Additional Information

This section describes the additional information related to IdentityIQ for MicroFocus Service Manager Service Desk.

Creating New Service Request Catalog Item

  1. Log on to HP Service Manager as an administrator.

  2. (Only for 9.5) Navigate to Service Catalog => Administration => Manage Items and click on Add New Service Item link.

  3. Mention the mandatory details and click Next.

  4. Select the Connector as Open New Request.

  5. Select Service Desk as the option from the In Category as drop down and click Next.

  6. (Only for 9.5) Provide appropriate values to the following fields and click Next:

    • Request Category

    • Request SubCategory

    • Department

    • Request Model

  7. Select appropriate values from the drop down of Urgency, Impact and Assignment.

  8. Click Finish.

  9. (For 9.6 or later) Make Service Catalog Item status to Operational and click Save.

Exporting user details from HP Service Manager (Micro Focus)

  1. Log on to HP Service Manager as an Administrator.

  2. Navigate to System Administration => Base System Configuration => Contacts and click on Search.

    All user contact list must be displayed.

  3. Navigate to More => Export to Text File and select the check box for Export Column Headers.

  4. Select the radio button for Comma Separated Value (CSV) in the Delimiter selection.

  5. Click on OK.

  6. A file with name export.csv will get downloaded to your location.

Importing user details from HP Service Manager (Micro Focus) to IdentityIQ

  1. Navigate to application definition and click on Add New Application button.

  2. Enter the application name in the Name field and select the owner.

  3. Select the application type as DelimitedFile.

  4. Mention the File Path details under the Configuration tab and list the column names under the Columns section in the same order as that present in the export.csv file.

  5. Insert the value as ‘,’ in the Delimiter field.

  6. Under the Schema tab click on Discover Schema Attributes and mention Identity attribute as Contact Name.

  7. Click on Preview and Save the application.

For more information on correlating the users on HP Service Manager with identities on IdentityIQ, see "SailPoint Delimited Connector" chapter of the SailPoint Direct Connectors Administration and Configuration Guide.