Integrating SailPoint Generic SDIM with any ITSM Ticketing System

Revised Date: 18 December 2024

Note

IdentityIQ connector information is now available as online help and PDF. The online help describes the latest updates for the connector.

To find documents related to a specific version of IdentityIQ, refer to the Supported Connectors for IdentityIQ page on Compass.

Configuration details for connectors may vary not only by release version but also by patch version. Be sure to refer to the correct documentation for your specific release and patch level.

The Generic Service Desk Integration Module(SDIM) helps to perform effective and efficient service management for IdentityIQ services offered to the organization in the ITSM ticketing system and enables customers to create and manage service requests, incidents and change requests. This document describes how to configure the Generic Service Desk Integration Module for IdentityIQ. This integration converts IdentityIQ provisioning actions into tickets in any ITSM ticketing system.

Generic Service Desk Integration Module must be configured by importing application xml file and would require SailPoint Services hours / Partner involvement. For more information, contact the SailPoint Customer Support.

Enter the following command to enable log4j2 tracing on Service Desk component:

logger.integration_genericservicedesk.name=openconnector.connector.servicedesk.ServiceDeskConnector

logger.integration_genericservicedesk.level=debug,file

  • Minor documentation updates and fixes.