Basic Configuration

The integrated solution speeds the detection and remediation of identity management issues that increase the risk of compliance violations or security breaches, such as orphaned accounts, policy violations, and inappropriate access privileges. Organizations can take advantage of a centralized approach spanning thousands of users and hundreds of resources to strengthen IT controls and provide proof of compliance to auditors and executive management. The seamless integration of SailPoint and Generic Service Desk eliminates the need to build and maintain a custom integration, and speeds time-to-deployment.

For any IT resources managed by Generic Service Desk, IdentityIQ automatically creates a trouble ticket within Generic Service Desk, passing along all relevant identity data and reviewer comments to populate the ticket and can also send an attachment with the ticket.

To ensure revocation requests get delivered and implemented, IdentityIQ manages all remediation and revocation requests within a guaranteed delivery model.

To determine the status of user accounts, IdentityIQ performs closed-loop audits on remediation requests and compares the actual state of user privileges with the original change request. If the request is still open, an alert will be sent to the reviewer for prompt action and closure.

The integration itself has been designed to be quick to install and easy to use. It makes use of Web Services for communications between the SailPoint server and the ITSM ticketing system. On the backside of a user recertification, policy remediation action or access request action, the IdentityIQ server will direct provisioning and service desk requests to the configured implementers. Based on the connector configured for each target application, service desk requests are issues to a given remediation / implementation point. Once the IdentityIQforGenericServiceDesk file has been loaded into the IdentityIQ server, all change/remediation actions result in the creation of new service desk requests. A service request creates a ticket using the SailPoint Cart JS API. Incident and change requests create a ticket using import set table APIs and transform maps.