Troubleshooting

1 - If Authentication field is added on create/update user policy, the API displays an error message

If Authentication field is added on create/update user policy, the API displays the following error message:

Error updating into table "Users"

Resolution: Remove Authentication field from policies.

2 - Change/Reset password works from IdentityIQ, but not able to login in GE IDX

Change/Reset password works if the password is changed from GE Web console and IDX Backend Console (character Cell Interface). The IdentityIQ change/reset password calls the WebAPI, hence the password is changed for GE Web console. By the time the password is synchronized with IDX Backend Console, IdentityIQ stops working.

Resolution: After the password is changed and the user is able to login, synchronize the password in specific User System applications.

3 - When creating user from IdentityIQ/Web console, user is unable to login through Web portal of GE

When creating user from IdentityIQ/Web console, user is unable to login through Web portal of GE.

Resolution: Create user in IDX character cell interface.