Configuration Parameters

This section contains the information that this connector uses to connect and interact with the application. Each application type requires different information to create and maintain a connection.

To enable the session and getObject feature, refer to Additional Configuration Parameters

The BMC Remedyforce connector uses the following connection parameters:

Note
All attributes marked with an asterisk (*) are mandatory.

Note
The connector will always use the version from the stub jar of Salesforce which is 33.0.

Enter the fully qualified URL to the root of the remedyforce server. For example,

http://login.salesforce.com/services/Soap/u/26.0/

To find the URLof your site:

  1. Sign in to login.salesforce.com and select Setup.

  2. Select Develop to expand it and then select API.

  3. In the main frame, under Partner WSDL, select Generate Partner WSDL.

    The file opens in a new tab. The URL is located under the SforceService service name.

Display name attribute. Typically an email in email type format.

For example, denise.hunt@demoexample.com

Defines the password which is used for the managed system.

Retrieves the active accounts during account aggregation. If this is not selected then all accounts are aggregated.

The scope of the users and profile that are retrieved during Account or Account-Group aggregation.

For example, the following retrieves only Active Users during Account Aggregation:

select Id from User where IsActive = true

Users or profiles retrieved during aggregation can be scoped using custom attributes in the "where" clause as follows:

select Id from User where EMP_DEPARTMENT__c= 'tester'

Only the "where" clause of the search query can be modified as per the customers requirement.

While configuring the BMC Remedyforce application if a "where" clause in Search Query For User/Profile contains an apostrophe(') then use a backslash(\) prefix. For example,

Find Id,username from user where lastname is buru'4

Expected Query: Select Id,username from user WHERE lastname ='buru\'4'

Timeout value in minutes. The default is one minute.