Verifying Connectivity between IdentityIQ and BMC Remedy

Obtain the integration configuration name and an existing ticket number from BMC Remedy Service Desk System.

Perform the following procedure for verifying the connection between IdentityIQ and BMC Remedy:

  1. Using the IdentityIQ integration console, launch the console by using the following IdentityIQ script in the WEB-INF/bin directory of the IdentityIQ installation to run IdentityIQ integration:

    iiq integration

  2. From the console enter the following:

    use applicationName

    where applicationName is the name of the BMC Remedy Service Desk. Therefore the command would be as follows:

    use tst_RemedyIntegration

    This makes the application ready for further console commands.

  3. Enter the following command to get the connection status:

    getRequestStatus ticketNumber

    where ticketNumber is the number of the existing ticket obtained from BMC Remedy Service Desk System.

    For example:

    getRequestStatus IM10001

    In the above example, IM10001 is the ticketNumber. The following status is returned:

    Result: status = committed; request ID = IM10001; warnings = null; errors = null

    This indicates that the connection is successful.