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Supported Features

IdentityIQ for BMC Remedy Service Desk supports the following features:

Creating the following types of tickets in BMC Remedy AR System through provisioning request in IdentityIQ:
- Incident
- Change Request
Fetching the status of Incident or Change Request from BMC Remedy AR System and updating the status of the respective Access Requests in IdentityIQ.
Creating multiple tickets in BMC Remedy AR System via IdentityIQ.

Documentation Feedback

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