Required Permissions

The BMC Remedy Service Desk Integration service account requires the following application permissions:

• Incident Submitter application permission for Incident Management application.

  Incident Submitter grants access to the Incident Module with the ability to only query and submit Incidents. This permission may be used in conjunction with Incident Viewer and is superseded by Incident Master and Incident User.

• Infrastructure Change Submit application permission for Change Management application.

  Infrastructure Change Submit grants access to the Change Module with the ability to only query and submit Change requests. This permission is superseded by Infrastructure Change Master and Infrastructure Change User.