Provisioning Module Entries

Each module will have the following provision entries:

Ticket creation REST endpoint. Do not provide the base URL in the value, the base URL is appended to this endpoint value.

BMC Helix Remedyforce Service Desk:

/services/apexrest/BMCServiceDesk/1.0/ServiceRequest

A JSON path expression that identifies the ticket number in the response from the RESTendpoint.

For example:

$.Result.['Number']

Map representing the request payload, which contains a velocity template expression and velocity variables that are dynamically updated by integration before the rest call is made.

The root element type of the requested JSON payload.

For example:

JSONObject