Check Status Module Entries
Each module has the following check status entries:
resource
Specify the REST endpoint of the ticket created. Do not provide the base URL in the value, the base URL is appended to this endpoint value.
BMC Helix ITSM Service Desk:
/api/arsys/v1/entry/HPD:IncidentInterface?q='Incident+Number'=%22$ticketId%22
responseElement
Specify the JSON path expression that identifies the ticket number in the response from the REST endpoint. For example, $.entries[0].values.Status.
statusMap
Specify the map that relates ticket system status to IdentityIQ status.
statusMap for Incident
| Entry key (BMC Helix ITSM Service Desk) |
Value (IdentityIQ) |
|---|---|
|
Closed |
Committed |
|
Cancelled |
Failed |
|
Resolved |
Committed |
|
Pending |
Queued |
|
In-Progress |
Queued |
|
Assignned |
Queued |
|
New |
Queued |
statusMap for Change Request
| Entry key (BMC Helix ITSM Service Desk) |
Value (IdentityIQ) |
|---|---|
|
Completed |
Committed |
|
Hold |
Queued |
|
Rejected |
Failed |
|
Approved |
Queued |
|
Request for Authorization |
Queued |
|
Cancelled |
Failed |
|
Pending |
Queued |
|
Draft |
Queued |
|
Closed |
Committed |
statusMap for Service Request
| Entry key (BMC Helix ITSM Service Desk) |
Value (IdentityIQ) |
|---|---|
|
Cancelled |
Failed |
|
Closed |
Committed |
|
Committed |
Committed |
|
Completed |
Committed |
|
In Progress |
Queued |
|
Initiated |
Queued |
|
Pending |
Queued |
|
Planning |
Queued |
|
Rejected |
Failed |
|
Waiting Approval |
Queued |
statusMap for DWP Service Request
| Entry key (BMC Helix ITSM Service Desk) |
Value (IdentityIQ) |
|---|---|
|
ACTIVE |
Queued |
|
FAILED |
Failed |
|
IN PROGRESS |
Queued |
|
SUBMITTED |
Queued |
|
APPROVED |
Queued |
|
REJECTED |
Queued |
|
PENDING |
Queued |
|
APPROVAL |
Queued |
|
CLOSED |
Committed |
|
CANCELLED |
Failed |
|
COMPLETED |
Committed |