Integrating SailPoint with BMC Helix ITSM Service Desk

Revised Date: 22 March 2024

Note

IdentityIQ connector information is now available as online help and PDF. The online help describes the latest updates for the connector.

To find documents related to a specific version of IdentityIQ, refer to the Supported Connectors for IdentityIQ page on Compass.

Configuration details for connectors may vary not only by release version but also by patch version. Be sure to refer to the correct documentation for your specific release and patch level.

Note

  • The configuration of IdentityIQ for BMC Helix ITSM Service Desk does require SailPoint Services hours or Partner involvement. For more information, contact SailPoint Customer Support.

The integration between SailPoint and the BMC Helix ITSM Service Desk system enables you to create incidents, change requests, and service requests in the BMC Helix ITSM Service Desk system for configured operations using rest APIs. This eliminates the need to build and maintain a custom integration and reduces time-to-deployment.

  • BMC Helix ITSM 20.02 no longer supported