Integrating SailPoint with Atlassian Server Jira Service Management

Important
This connector is deprecated as Atlassian has announced the end of support for the Atlassian Server scheduled for February 15, 2024. For more information about the SailPoint deprecation policies and support for deprecated connectors, refer to SailPoint Support Policy for Connectivity. For more information about the Atlassian announcement, refer to Atlassian Support End of Life Policy.

Revised Date: 18 December 2024

Note
This is an integration and requires additional licensing or subscriptions to utilize it. For more information, contact your customer success manager.

Note

IdentityIQ connector information is now available as online help and PDF. The online help describes the latest updates for the connector.

To find documents related to a specific version of IdentityIQ, refer to the Supported Connectors for IdentityIQ page on Compass.

Configuration details for connectors may vary not only by release version but also by patch version. Be sure to refer to the correct documentation for your specific release and patch level.

The REST based integration between SailPoint and Atlassian Server Jira Service Management system enables customers to create service request, incident, and change to create service request, incident and change request type of tickets in Atlassian Jira Service Desk Server system for the configured operations (for example, creating account, removing or deleting access and other operations). The seamless integration of SailPoint IdentityIQ for Atlassian Server Jira Service Management system eliminates the need to build and maintain a custom integration and reduces time-to-deployment.

Note
The IdentityIQ for Atlassian Server Jira Service Management must be configured using back-end and requires SailPoint Services hours. For more information, contact SailPoint Customer Success Manager.

  • Minor documentation updates and fixes.