Configuring Integration for Jira Project Filtering

To assign Jira projects to incoming tickets, configure the following:

1. Modify the Plan Initializer Script to contain the logic to filter which Jira project the tickets are assigned to.

   For example, you can have a use case where you create tickets in a Jira project with an ID of "33" where the application is Slack, and a Jira project with an ID of "50" where the application is Okta. Then for all other applications the tickets would be created in a Jira project with an ID of "1".

   Note
   In the below example, Slack and Okta are considered to be configured as a ManagedResource for the integration in question.

   Copy

   for (AccountRequest accReq : Util.iterate(plan.getAccountRequests())) {
   if (accReq.getApplicationName().equals("Slack")) {
   arguments.put("serviceDeskId", "33");
   arguments.put("requestTypeId", "33");
   } else if (accReq.getApplicationName().equals("Okta")) {
   arguments.put("serviceDeskId", "50");
   arguments.put("requestTypeId", "50");
   } else {
   arguments.put("serviceDeskId", "1");
   arguments.put("requestTypeId", "1");
   }
   }

2. Modify the attributes requestTypeId and serviceDeskId, located under the provision tag, to read the modified values from the Plan Initializer Script rather than the default hard coded values.

   <entry key="requestTypeId" value="$plan.arguments.requestTypeId"/>

   <entry key="serviceDeskId" value="$plan.arguments.serviceDeskId"/>

3. Update the statusMap attribute, located under the checkStatus tag, to reflect the status that is being received from multiple projects.