Retry Error Mechanism

In retryable situations, you can add the retryable error messages list to the attributes map on an application. The retryableErrors entry is a list of strings through which the connector searches when it receives a message from the managed application. If one of the strings in the entry exists in the error, the connector attempts to retry the connection. When the configured error string isn't a part of the error message returned from the connector, IdentityIQ does not attempt a retry.

For example:

Copy

<entry key="retryableErrors"> 
    <value> 
      <List> 
        <String>Connection reset</String> 
      </List> 
    </value>
</entry>

Enter the following command to enable log4j2 logging on the Service Desk component:

logger.JiraSDIM.name=openconnector.connector.servicedesk.ServiceDeskConnector
logger.JiraSDIM.level=info

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Retry Error Mechanism

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