Integrating SailPoint with Atlassian Cloud Jira Service Management

Revised Date: 18 December 2024

Note
This is an integration and requires additional licensing or subscriptions to utilize it. For more information, contact your customer success manager.

Note

IdentityIQ connector information is now available as online help and PDF. The online help describes the latest updates for the connector.

To find documents related to a specific version of IdentityIQ, refer to the Supported Connectors for IdentityIQ page on Compass.

Configuration details for connectors may vary not only by release version but also by patch version. Be sure to refer to the correct documentation for your specific release and patch level.

The REST based integration between SailPoint and IdentityIQ for Atlassian Cloud Jira Service Management system enables customers to create service request, incident, and change request ticket types in the Atlassian Cloud Jira Service Management system for the configured operations (for example, creating account and removing or deleting access). The seamless integration of SailPoint IdentityIQ for Atlassian Cloud Jira Service Management system eliminates the need to build and maintain a custom integration and reduces time-to-deployment.

Note
The IdentityIQ for Atlassian Cloud Jira Service Management must be configured using back-end and requires SailPoint Services hours. For more information, contact SailPoint Customer Success Manager.

  • Minor documentation updates and fixes.