Before you start the configuration process, you should make decisions about the following components of this integration:
Atlassian Cloud Jira Service Management system details - Because you can create an integration for each Atlassian Cloud Jira Service Management system your company uses, if it meets the prerequisites, you must identify the URL for each instance you want to integrate with. You must also identify the administrator details and the applicable authentication requirements.
Application - For each application you want to integrate with the Atlassian Cloud Jira Service Management system, you must verify that it is configured for provisioning. For more information, refer to Prerequisites.
Atlassian Cloud Jira Service Desk Integration Module Statuses - Make a list of each possible status in the Atlassian Cloud Jira Service Management system that you want to map to a status in IdentityIQ. This will help you track tickets as they're worked. Most importantly, this will be used by IdentityIQ to determine when a ticket is closed in Atlassian Cloud Jira Service Management system. After that, the related IdentityIQ provisioning task is treated as complete. For more information about mapping statuses, refer to the Status Mapping section.
Requests - Identify each type of provisioning action in IdentityIQ that you want to create a ticket for in the Atlassian Cloud Jira Service Management system along with the information from those actions that should be included in the related Atlassian Cloud Jira Service Management system ticket.
Documentation Feedback
Feedback is provided as an informational resource only and does not form part of SailPoint's official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.