Authentication Methods

This section provides information on creating an API Token and generating the refresh token for the following authentication methods:

Basic: Creating an API Token
OAuth2: Generating Refresh Token, Client ID, and Client Secret

Creating an API Token

To configure Atlassian Cloud Jira Service Management an API token for Basic Authentication must be created in the Atlassian system as follows:

Sign in to https://id.atlassian.com/manage/api-tokens with the user planned to configure as a service account while configuring Atlassian Cloud Jira Service application in IdentityIQ.
Select Create API Token.
From the dialog that appears, enter a label for the token, and then select Create.
Select Copy to clipboard and save it to be used later.

Generating the Refresh Token, Client ID and Client Secret

For more information on generating the refresh token, client id and client secret, see OAuth 2.0 (3LO) for apps.

Provide the following scopes when creating tokens using the OAuth2 authentication type for the Next-gen service desk or Classic service desk type project.

read:servicedesk-request

manage:servicedesk-customer

write:servicedesk-request

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Authentication Methods

Creating an API Token

Generating the Refresh Token, Client ID and Client Secret

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