# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Provisioning Error

The provision operation fails with the following error message:

```text
Exception -  LDAP: error code 32 - No Such Object
```

**Resolution** - In the **Create Profile** section, ensure that the value of `OU=YOURCONTAINER, DC=YOURDOMAIN` is replaced with an actual managed OU.

The default value of `dn` in the Create Profile section is:

```text
dn ==> CN=$(firstname).$(lastname)$(uniqueCounter),OU=YOURCONTAINER, DC=YOURDOMAIN
```

If the actual OU is `ou=HR,DC=SailPoint`, then the `dn` value must be replaced with the following:

```text
dn ==> CN=$(firstname).$(lastname)$(uniqueCounter),OU=HR, DC=SailPoint
```

## Continuous Iteration of Account Aggregation

Account Aggregation does not complete and continues to run.

**Resolution** - Enable iterate mode on the LDAP server as shown below:

```text
<entry key="iterateModeOverride" value="DEFAULT"/>
```

> [!NOTE]
>
> Other supported values by iterate mode on the LDAP server are: `PAGED_RESULTS, VIRTUAL_LIST_VIEW, DEFAULT`