Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

When you have the LDAP user registry setup for Security Verify Access, the source might not aggregate all accounts from Security Verify Access.

Resolution – The Maximum search results are controlled by the following parameters:

  • The max-search-size stanza entry in the [ldap] stanza of the ldap.conf configuration file.

  • To indicate that there is no limit, set the stanza entry; max_search_size to 0.

    For example:

    max-search-size = 0

    Note
    Restart the Security Verify Access servers for the required changes.

Resolution – The ibm-slapdSizeLimit parameter in the Tivoli Directory Server slapd32.conf or ibmslapd.conf configuration file.

To indicate there is no limit, set the size limit to 0.

For example:

ibm-slapdSizeLimit = 0

Note
This parameter affects all LDAP searches. Ensure that that parameters are set to value greater than or equal to the total number of records in Security Verify Access.