# Service Desk Integrations

Service Desk Integrations bring the service desk experience to SailPoint. Users can raise, track, and close service desk tickets (Service / Incident / Change).

## VA-Based

VA-based integrations require a virtual appliance cluster.

- [Atlassian Cloud Jira Service Management](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_jira_cloud/help/index.html>)
- [Atlassian Data Center Jira Service Management](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_datacenter_sdim/help/index.html>)
- [BMC Helix ITSM Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/bmc_helix_itsm/help/index.html>)
- [BMC Helix Remedyforce Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/bmc_helix_remedyforce/help/index.html>)
- [Generic Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/generic/help/index.html>)
- [Ivanti Cherwell Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/ivanti_cherwell/help/index.html>)
- [ServiceNow Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/servicenow/help/index.html>)
- [Zendesk Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/zendesk/help/index.html>)

## SaaS-Based

SaaS-based integrations do not require a virtual appliance.

- [Atlassian Cloud Jira Service Management](<https://documentation.sailpoint.com/connectors/service_desk_integrations/atlassian_jira_cloud/help/index.html>)
- [BMC Helix ITSM Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/bmc_helix_itsm/help/index.html>)
- [BMC Helix Remedyforce Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/bmc_helix_remedyforce/help/index.html>)
- [Generic Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/generic/help/index.html>)
- [Ivanti Cherwell Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/ivanti_cherwell/help/index.html>)
- [ServiceNow Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/servicenow/help/index.html>)
- [Zendesk Service Desk](<https://documentation.sailpoint.com/connectors/service_desk_integrations/zendesk/help/index.html>)