Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

Resolution: You need to manually add the required headers in the request using the REST APIs and update the source. Following are the steps to include headers in the API request:

  1. Use GET API to get to the particular SDIM using its Id.

  2. Add the header you want under the provision to create a ticket or else add the header under the checkStatus to check the status of a ticket.

    For example, to create a ticket add the custom header under provision as shown in the body of the request:

    Copy 
    "id": "8863a433fec3",
    "name": "xyz Generic SDIM",
    ....
    "provision": {
    ....
    "headers": {
    "Accept": "application/json",
    "Content-Type": "application/json"
    }
    }

    To check status of a ticket add the custom header under checkStatus as shown in the body of the request:

    Copy 
    "generic": {
    "checkStatus": {
    ....
    headers": {
    "Accept": "application/json",
    "Content-Type": "application/json"
    }
    },

  3. Update the Source using PUT API.

Resolution:

The Steps to add an Empty Array so the connector can pass it to the managed system are as follows-

  1. Request to Enable Feature Flag on ISC:CON_SDIM_EMPTY_ARRAY_SUPPORT

  2. Go to Integration Edit page.

    You can enable this feature in two ways:

    Option 1: Add a Multi- Valued Field in Ticket Creation

    • Create a multi-valued field with any field name.

    • Assign a single value with nullas its value.

    Option 2: Add a Raw JSON Field.

    • Add a raw JSON field with the following value[null]