Status Mapping
Map the status of the tickets in Identity Security Cloud to the corresponding status of the ITSM ticketing system.
Select Add Status to add new rows, or the trash can icon to remove those that are no longer needed. For the Identity Security Cloud Status, select from the drop-down list, Failed, Committed, or Queued. The Generic SDIM Status can be whatever is required based on your target ITSM system.
Advanced Properties
To add more details to the status mapping, select View Advanced Properties.
Resource
REST endpoint used to read the ticket. Do not provide the base URL in the value, the base URL is appended to this endpoint value.
/api/arsys/v1/entry/HPD:IncidentInterface?q='Incident+Number'=%22$ticketId%22
Response Element
A JSON path expression that identifies the ticket number in the response from the REST endpoint.
For example:
$.entries[0].values.Status