Integrating SailPoint Generic SDIM with any ITSM Ticketing System

Revised Date: 26 February 2024

SailPoint's Generic Service Desk Integration Module(SDIM) enables customers to integrate easily with any Help Desk Solution.

The new service desk functionality provides an easy way to:

  • See a list of integrations

  • View summaries of the integrations

  • Create new integrations

  • Edit/Update existing integrations

  • Delete integrations

This document describes how to configure IdentityNow's Generic Service Desk Integration Module.

To view the latest features, enhancements, or fixes, refer to the SaaS Release Notes page.