Integrating SailPoint Generic SDIM with any ITSM Ticketing System

Revised Date: 26 February 2024

SailPoint's Generic Service Desk Integration Module(SDIM) enables customers to integrate easily with any Help Desk Solution.

The new service desk functionality provides an easy way to:

• See a list of integrations

• View summaries of the integrations

• Create new integrations

• Edit/Update existing integrations

• Delete integrations

This document describes how to configure IdentityNow's Generic Service Desk Integration Module.

Note
To view the latest features, enhancements, or fixes, refer to the SaaS Release Notes page.