Integrating SailPoint Generic SDIM with any ITSM Ticketing System

Revised Date: 01 October 2024

SailPoint's Generic Service Desk Integration Module(SDIM) enables customers to integrate easily with any Help Desk Solution.

The new service desk functionality provides an easy way to:

See a list of integrations
View summaries of the integrations
Create new integrations
Edit/Update existing integrations
Delete integrations

This document describes how to configure a Generic Service Desk Integration Module.

Note
To view the latest features, enhancements, and fixes for all SaaS connectors, refer to the SaaS Release Notes page.

Feedback is provided as an informational resource only and does not form part of SailPoint's official product documentation. SailPoint does not warrant or make any guarantees about the feedback (including without limitation as to its accuracy, relevance, or reliability). All feedback is subject to the terms set forth at https://developer.sailpoint.com/discuss/tos.


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Integrating SailPoint Generic SDIM with any ITSM Ticketing System

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