# Provisioning

The Freshservice connector supports provisioning, allowing you to create and manage accounts and entitlements in Freshservice directly from SailPoint.

**Prerequisite:** Your system is configured for provisioning.

When SailPoint provisions new accounts to the source, it uses the attributes on the **Create Account** page as instructions or a template for what to include in the account. This page is also referred to as the *provisioning policy*.

When new access is granted on a source where a user does not already have an account, SailPoint automatically includes account creation in the provisioning. This applies whether provisioning is started from an access request or from an automated role or lifecycle state assignment.

For direct-connect sources, SailPoint automatically creates the account from this configuration. If the source is not configured as a direct-connect source, SailPoint creates and assigns a provisioning task to the source owner and includes the values for the source owner to use in manually creating the account.

> [!IMPORTANT]
>
> This section describes the default **Create Account** configuration. SailPoint recommends that you work with Services to define a provisioning configuration specific to your company's needs. Be sure to verify large changes to the provisioning policy before implementation. Failure to do so might cause provisioning to fail.

## Default Create Account Attributes

When creating a requester account the user\_type must be ‘requester’ in the create account section. By default, it will be ‘agent’.

| Account Attribute | Generator | Description |
| --- | --- | --- |
| user\_type | Static | Type of user. Agent or Requester |
| email | Identity Attribute - Work Email | Email of the user |
| first\_name | Identity Attribute - First Name (firstname) | First name of the user |
| last\_name | Identity Attribute - Last Name (lastname) | Last name of the user |