Troubleshooting for Windows
If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.
After setting the IIQ URL in the Desktop Password Reset configuration, the Password Reset browser is not launched when the DPR is used.
Resolution – Configure a server:port value in the allowed domain parameter. Refer to Configure Allowed Domains for more information.
Users need to log in twice when they use Remote Desktop to access a Desktop Password Reset-enabled system.
Resolution – Desktop Password Reset uses a Microsoft framework to implement a custom credential provider. Users having to log in twice when using Remote Desktop is by design and is expected per the Microsoft framework which supports DPR. For more information, refer to RDC and Custom Credential Providers in the Microsoft documentation.
Error following an update of the CEF version
Failed to verify Cef Browser objects for..
After downloading a CEF update, DPR implements a check to determine whether the downloaded CEF version is compatible with the current DPR. This error indicates the compatibility check has failed.
Resolution – Contact SailPoint Support.
When a blank page loads in DPR, the following error appears in the logs
Error: JavaScript execution failed: document.getElementById("dpr-pw-nonce").value Error: Uncaught TypeError: Cannot read properties of null (reading 'value')
Resolution – Verify that the required values in proxy’s, firewalls, etc. (i.e. “*.sailpoint.com”, etc.) which would be allowed in the network.