# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to [Managing Additional Settings](<https://documentation.sailpoint.com/saas/help/sources/managing_additional_settings.html>).

## Records with the comment character are also fetched during aggregation

The normal behavior of a comment character (for example, `#`) is to distinguish comments from the records. The connector should skip any lines which contain the character.

**Resolution:** To prevent the aggregation of comment characters in the records, remove the comment character first and save the file. Re-enter the comment character, save the file and run the aggregation again.

## Data is not correctly aggregating when merging is enabled

**Resolution:** In the Merging of File Settings section, enable the following checkboxes and retry the use case:

**Data sorted by the indexColumn(s)**

**Ignore case while merging**

## Entitlement attributes don't populate correctly when the delimited file uses a custom delimiter

If you've defined a delimiter other than the default comma (`,`), aggregated entitlement data isn't populated correctly.

**Resolution:** In the Parsing of File Settings section, enter your custom delimiter in the text box and retry the use case. For more information, refer to [Define a Group Data Parsing Delimiter](<https://documentation.sailpoint.com/connectors/delimited_file/saas/help/connecting.html#file-settings>).