# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Known Issues

These are known issues and will be fixed in an upcoming CyberArk Release

- CyberArk Groups API for User association doesn't work properly when Org is assigned to Groups.
- CyberArk Groups API for User association doesn't work when Groups are hierarchical (Parent-Child) relationship.

## Updating Custom Extended Attributes operation fails with error - com.jayway.jsonpath.PathNotFoundException

**Resolution:** Add the following parameter to the application with a boolean value of true, and then verify if the issue persists:

```text
"includeExtendedSchemaUrnInSchemasList": true
```