# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

During development, when building a custom connector for the first time, SailPoint recommends that you create a development VA to use for debugging. The logging information that flows to `/home/sailpoint/log/ccg.log` should only be that of your connector. While debugging, follow the [instructions to enable debugging on VAs](<https://community.sailpoint.com/knowledge/Virtual-Appliance-Troubleshooting-Guide>). SailPoint recommends that you put `log.debug(...)` statements in your connector so that these are visible whenever debugging is enabled on the VAs.

Post-development, the custom connectors can be deployed as normal using normal VAs for the particular tenants.