# Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

For issues or errors that are not addressed in this connector guide, refer to the following resources for troubleshooting information:

- [SailPoint Identity Services Documentation](<https://documentation.sailpoint.com/saas/help/index.html>)
- [SailPoint Support Knowledge Base](<https://support.sailpoint.com/csm?id=kb_view2&amp;kb_id=05ff44289f011200550bf7b6077fcfa3>)
- [SailPoint Developer Community](<https://developer.sailpoint.com/>)

## Debug Logs

For information about managing additional source settings, including debug logging and downloading connector logs, refer to [Managing Additional Settings](<https://documentation.sailpoint.com/saas/help/sources/managing_additional_settings.html>).

## Account Aggregation fails with java.lang.RuntimeException - java.lang.IllegalStateException: \[ConnectorError\] User not found.

**Resolution**: The account aggregation failure is caused by users in the "DECLINED" status. Users who have declined the account invitation are not recognized as members and therefore cannot be retrieved via the Get Users endpoint.

To resolve this issue, please remove the users with "Declined" status from the system and then retry the Full Account Aggregation.