# Provisioning

The BMC Remedyforce connector supports provisioning, allowing you to create and manage accounts and entitlements in BMC Remedyforce directly from SailPoint.

**Prerequisite:** Your system is configured for provisioning.

When SailPoint provisions new accounts to the source, it uses the attributes on the **Create Account** page as instructions or a template for what to include in the account. This page is also referred to as the *provisioning policy*.

When new access is granted on a source where a user does not already have an account, SailPoint automatically includes account creation in the provisioning. This applies whether provisioning is started from an access request or from an automated role or lifecycle state assignment.

For direct-connect sources, SailPoint automatically creates the account from this configuration. If the source is not configured as a direct-connect source, SailPoint creates and assigns a provisioning task to the source owner and includes the values for the source owner to use in manually creating the account.

> [!IMPORTANT]
>
> This section describes the default **Create Account** configuration. SailPoint recommends that you work with Services to define a provisioning configuration specific to your company's needs. Be sure to verify large changes to the provisioning policy before implementation. Failure to do so might cause provisioning to fail.

## Default Create Account Attributes

| Account Attribute | Description |
| --- | --- |
| Alias | 8 character alias, which is required. By default, it generates a value based on lastname and firstname in the field's inline script. It takes the first 7 characters from the last name and prefixes it with the first character of the first name. |
| IsActive | Defaults to true. |
| Username | Defaults to the identity's user name. |
| Email | Defaults to the identity's email address. |
| FirstName | Defaults to the identity's first name. |
| Lastname | Defaults to the identity's last name |
| CommunityNickname | Defaults to the identity's full name. |
| TimeZoneSidKey | The timezone of the user. It uses a display name that is defined by Salesforce. Only a few timezones are defined in the policy drop down and this needs to be customized for each customer. Defaults to America/Los\_Angeles. |
| LocaleSidKey | This is the user's locale. Defaults to UTF-8. |
| Email EncodingKey | There are several selections to choose from in the web interface, and these can be customized. Defaults to UTF-8. |
| LanguageLocaleKey | There are several selections to choose from in the web interface, and these can be customized. Defaults to en\_US. |

> [!NOTE]
>
> You can also schedule regular aggregations. For more information, refer to [Scheduling Recurring Aggregations](<https://documentation.sailpoint.com/saas/help/loading_entitlements/aggregating_entitlements.html#scheduling-recurring-aggregations>).

> [!NOTE]
>
> To add user-friendly definitions for entitlements on direct connect sources, refer to [Managing Entitlements](<https://documentation.sailpoint.com/saas/help/access/entitlements.html>).