# Provisioning

The BMC Remedy and BMC Helix connector supports provisioning, allowing you to create and manage accounts and entitlements in BMC Remedy and BMC Helix directly from SailPoint.

**Prerequisite:** Your system is configured for provisioning.

When SailPoint provisions new accounts to the source, it uses the attributes on the **Create Account** page as instructions or a template for what to include in the account. This page is also referred to as the *provisioning policy*.

When new access is granted on a source where a user does not already have an account, SailPoint automatically includes account creation in the provisioning. This applies whether provisioning is started from an access request or from an automated role or lifecycle state assignment.

For direct-connect sources, SailPoint automatically creates the account from this configuration. If the source is not configured as a direct-connect source, SailPoint creates and assigns a provisioning task to the source owner and includes the values for the source owner to use in manually creating the account.

> [!IMPORTANT]
>
> This section describes the default **Create Account** configuration. SailPoint recommends that you work with Services to define a provisioning configuration specific to your company's needs. Be sure to verify large changes to the provisioning policy before implementation. Failure to do so might cause provisioning to fail.

## Default Create Account Attributes

| Account Attribute | Description |
| --- | --- |
| Login Name | Remedy login name of the user. |
| Full Name | Full name of the user. |
| Force Password Change On Login | Is set to **Yes** if the user should change their password on next login. |
| License Type | License Type of the user. You can change the Type of license as required. |
| Password | Password of the user. |