Integrating SailPoint with BMC Remedyforce

Revised Date: 11 May 2023

The SailPoint BMC Remedyforce source has been extended and tested to support the BMC Helix platform. The information contained in this guide can be used while working with either of these target systems.

SailPoint's BMC Remedyforce and BMC Helix sources offer a complete access management of accounts and groups contained in a BMC Remedy action request system.

If you have user accounts in BMC Remedyforce that you want to load into IdentityNow, you can create a direct connect source for BMC RemedyForce and load that data into your system. To manage that data, either create an identity profile based on the source or verify that the accounts you load are correlated to an existing identity. For more information about identity profiles and correlation, refer to SailPoint Identity Services.

Note
To configure a BMC Remedyforce source for provisioning, follow the instructions in this guide. If further assistance is required, you may work with Support.

Note
To view the latest features, enhancements, or fixes, refer to the SaaS Release Notes page.