Supported Features

SailPoint's BMC Helix Remedyforce Service Desk supports the following features:

• Creation of tickets for manual provisioning operations and status check.

• Synchronization of ticket status between SailPoint's BMC Helix Remedyforce Service Desk Integration Module (SDIM) and the BMC Helix Remedyforce Service Desk system.

• The supported operations are:

  • List

  • View

  • Create

  • Edit/ Update

  • Delete

• Retry Mechanism for check ticket status failure.