Status Mapping
Map the status of the tickets in Identity Security Cloud to the corresponding BMC Helix Remedyforce status. Customize the status map to meet your needs by adding or deleting as needed.
Click Add Status to add new rows, and click the trash can icon to remove those that are no longer needed. For the Identity Security Cloud Status, select from the drop-down list, Failed, Committed, or Queued. The BMC Helix Remedyforce SDIM Status can be whatever is required.
Status Mapping Advanced Properties
Resource
REST endpoint used to read the ticket. Do not provide the base URL in the value, the base URL is appended to this endpoint value.
BMC Helix Remedyforce Service Desk:
/services/apexrest/BMCServiceDesk/1.0/ServiceRequest/SR$ticketId
Response Element
A JSON path expression that identifies the ticket number in the response from the REST endpoint.
For example:
$.Result.Fields[10].Value