Integrating SailPoint with BMC Helix ITSM Service Desk
Revised Date: 26 January 2023
- The configuration of
IdentityNowfor BMC Helix ITSM Service Desk does require SailPoint Services hours or Partner involvement. For more information, contact SailPoint Customer Support.
- The BMC Helix ITSM Service Desk Integration supports Incident, Change Request, Service Request, and ticket types.
- All activity on the Service Desk source appears as events in Search and on the Activity tab of an identity. For more information, see Using Search - Events.
SailPoint's BMC Helix ITSM Service Desk connector integrates with BMC Helix ITSM for service to bring the BMC Helix ITSM experience to SailPoint's platform where the users can raise and track service desk tickets to their logical closure from the platform itself.
The new service desk functionality provides an easy way to:
See a list of integrations
View summaries of the integrations
Create new integrations
Edit/Update existing integrations
To view the latest features, enhancements, or fixes, see the SaaS Release Notes page.