Integrating SailPoint with Atlassian Data Center Jira Service Management

Revised Date: 05 January 2026

Note
This is an integration and requires additional licensing or subscriptions to utilize it. For more information, contact your customer success manager.

Atlassian Data Center Jira Service Management is a software platform that supports IT service management and automates common business processes for requesting and fulfilling service requests across a business enterprise.

The new service desk functionality provides an easy way to:

  • See a list of integrations

  • View summaries of the integrations

  • Create new integrations

  • Edit/Update existing integrations

  • Delete integrations

This guide describes how to configure a Service Desk Integration Module. It converts Identity Security Cloud provisioning actions into tickets in Atlassian Data Center Jira Service Management system.

Note

  • You must have an active Identity Security Cloud Atlassian Data Center Jira license to use this integration. Contact your Customer Success Manager (CSM) for more information.
  • The Atlassian Data Center Jira Integration supports only the Service Request, Change Request, and Incident ticket types.
  • All activity on the Service Desk source appears as events in Search and on the Activity tab of an identity. For more information, refer to Using Search - Events.
  • To view the latest features, enhancements, or fixes, refer to the SaaS Release Notes page.