Integrating SailPoint with Atlassian Server Jira Service Management

This connector is deprecated as Atlassian has announced the end of support for the Atlassian Server scheduled for February 15, 2024. For more information about the SailPoint deprecation policies and support for deprecated connectors, refer to SailPoint Support Policy for Connectivity. For more information about the Atlassian announcement, refer to Atlassian Support End of Life Policy.

Revised Date: 26 February 2024

Atlassian Server Jira Service Management is a software platform that supports IT service management and automates common business processes for requesting and fulfilling service requests across a business enterprise.

The new service desk functionality provides an easy way to:

  • See a list of integrations

  • View summaries of the integrations

  • Create new integrations

  • Edit/Update existing integrations

  • Delete integrations

This document describes how to configure IdentityNow's Service Desk Integration Module. It converts IdentityNow provisioning actions into tickets in Atlassian Server Jira Service Management system.


  • You must have an active IdentityNow Atlassian Server Jira license to use this integration. Contact your Customer Success Manager for more information.
  • The Atlassian Server Jira Integration supports only the Service Request, Change Request, and Incident ticket types.
  • All activity on the Service Desk source appears as events in Search and on the Activity tab of an identity. For more information, refer to Using Search - Events.
  • To view the latest features, enhancements, or fixes, refer to the SaaS Release Notes page.