Customize Ticket Fields

Important
Contact SailPoint Services for setting up a Before Provisioning rule for your integration.

You can customize the ticket fields based on your requirements. You can set up Before Provisioning rule to generate ticket fields.

Create a new rule with a distinct name that is different from the default rule name (Sample Before Provisioning Rule for SDIM). You can set this new rule for the integration using API.

For more information see Service Desk Integration Update - PATCH API.

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Customize Ticket Fields

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