Create Ticket Advanced Properties

Click View Advanced Properties to add other details of the ticket.

  1. Enter the resource used for the request ticket. This is ticket creation REST endpoint. Do not provide the base URL in the value. Base URL would be appended to this endpoint value. Enter only remaining endpoint URL. For example, /rest/servicedeskapi/request

  2. Enter the response code for the request ticket. This value is JSON path expression that provides information about where to find a ticket number. For example, $.issueKey.