Using Integrations

To list the SailPoint Atlassian Server Jira Service Desk Integrations in the card-view format, perform the following

Note
All your Service Desk integrations are displayed based on: Name, Description, and Integration Type.

  1. Go to Admin > Connections > Service Desk.

  2. On the Service Desk Integrations page, the integrations will be sorted on the basis of names in an alphabetical order. The Atlassian Cloud Jira Service Desk Integrations are listed accordingly.

  1. Go to Admin > Connections > Service Desk.

  2. On the Service Desk Integrations page, select a card for the Atlassian Cloud Jira Service Desk integration to view the corresponding details.

  3. Scroll down to view the values of the UI fields.

  4. To exit, select the X.

  1. Go to Admin > Connections > Service Desk.

  2. On the Service Desk Integrations page, select a card for the Atlassian Cloud Jira Service Desk integration to view the corresponding details.

  3. Scroll down to view the values of the UI fields.

  4. Select Edit. The integration details with the previous values are displayed. Change the UI field values as per your requirement.

  5. Select Continue on the dialog boxes to proceed to the Summary page.

  6. Select Update to save the changes.

  1. Go to Admin > Connections > Service Desk.

  2. On the Service Desk Integrations page, select a card for the Atlassian Cloud Jira Service Desk Integration to view the corresponding details.

  3. Select Delete. A warning message is displayed. Select Delete if you're sure you want to delete the integration.