Status Mapping

You can map the service request status to the corresponding status of the activity on the Atlassian Server Jira system.

1. Select Add Status to add another row for status mapping.

2. Enter an Identity Security Cloud Status. The types are:

   • Committed

   • Queued

   • Failed

3. Enter the Atlassian Cloud Jira SDIM Status, the types are dependent upon the request type

   Status Options for Service Request

   Entry key (Atlassian Cloud Jira Service)	Value (Identity Security Cloud)
   Completed	Committed
   Canceled	Failed
   Blocked	Queued
   Waiting for support	Queued
   Waiting for customer	Queued
   Escalated	Queued
   In Progress	Queued
   Pending	Queued
   Closed	Committed
   Resolved	Committed

   Status Options for Incident

   Entry key (Atlassian Cloud Jira Service)	Values (Identity Security Cloud)
   Resolved	Committed
   Closed	Committed
   Canceled	Failed
   Work In Progress	Queued
   Open	Queued
   Blocked	Queued
   Pending	Queued
   Completed	Committed

Check Status Interval

You can add and delete a status as per your organizational needs. The Atlassian Server Jira Service Desk Integration Module checks the status on tickets at regular intervals. The status must have at least one committed value. For more information on status check configuration, refer to the SailPoint Developer Portal:

• Getting the time check configuration of queued tickets

• Updating the time check configuration of queued tickets