Integrating SailPoint with Atlassian Cloud Jira Service Management
Revised Date: 01 March 2024
Atlassian Cloud Jira Service Management is a software platform that supports IT service management and automates common business processes for requesting and fulfilling service requests across a business enterprise.
The new service desk functionality provides an easy way to:
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See a list of integrations
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View summaries of the integrations
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Create new integrations
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Edit/Update existing integrations
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Delete integrations
This guide helps you configure IdentityNow's Service Desk Integration Module. It converts IdentityNow provisioning actions into tickets in the Atlassian Cloud Jira Service Management system.
Note
- You must have an active IdentityNow license to use this integration. Contact your Customer Success Manager for more information.
- The Atlassian Cloud Jira integration supports only the Service Request and Incident ticket types.
- All activity on the Service Desk source appears as events in Search and on the Activity tab of an identity. For more information, refer to Using Search - Events.
- To view the latest features, enhancements, or fixes, refer to the SaaS Release Notes page.