Troubleshooting

If you encounter any of the following issues or errors, SailPoint recommends that you follow the guidance provided below to resolve the error before contacting SailPoint Support.

Issue: Enabling/disabling an account fails with the error: Error while disabling account: Unauthorized

Resolution: Cross-check the attribute encrypted in the source config and verify whether the adminApiToken is missing in the value section. Then append the adminApiToken values using the following API request.

Add the following entry to the source using the IdentityNow REST APIs:

PATCH 'https://{orgName}.api.cloud.sailpoint.com/v3/sources/<source-id>'

In the body of the PATCH, use the raw-data as follows:

Copy 
{
        "op": "add",
        "path": "/connectorAttributes/encrypted",
        "value":  "apiToken,adminApiToken"
    }