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Generating EAM Reports

You can generate and export reports related to emergency access profiles and requests to manage compliance and provide to auditors.

Exporting Profile Change Logs

EAM administrators, super users, and profile owners can export and download EAM profile change logs detailing the creation, updating, and deletion of profile metadata.

To export the changes for an individual profile, select the Change Logs Export icon Export change log icon to the left of the profile name you are the owner of or administrator for. This includes records from its creation to the current time.

To export change logs for all profiles:

  1. In EAM Profiles, select Change Logs in the upper-right corner.
  2. Enter the Start Date for the reporting period. Logs begin at 00:00:00 AM on this date.
  3. Enter the End Date for the reporting period. Logs end at 11:59:59 PM on this date.
  4. Select the Time Zone to use for the report. This defaults to your local time zone.
  5. Choose to export data from all systems, the current system, or select specific systems. Change Logs settings with selected systems.
  6. Select Submit. You will be redirected to the Change Logs tab of the Activity History page, and your Change Log will be queued for export.
  7. When the export completes, select Download.

You can unzip the file to view the:

  • Manifest folder with digital signatures for each file.
  • Properties.csv with metadata about the Change Logs like the ERP systems, period of report, and the user who executed the report.
  • Change Logs.csv with data about the creations, updates, and deletions that took place in your ERP systems, including the associated EAM profile, user name of the individual who modified the object, old and new values, and a timestamp of the changes in UTC.

Generating Request Reports

You can generate and export information about emergency access requests as a set of the following CSV reports and associated files.

File Description
Request Details Request properties, like who requested, approved, and reviewed requests, when access was provisioned and deprovisioned, and the reviewer's final disposition.
Utilization Details Actions taken by requestors, including when they took place, whether they are sensitive or elevated, and what request they relate to.
Change Details Changes generated by requestors, including the transaction codes, fields, document type, and old and updated values.
Workflow Logs Steps taken in the EAM process from request creation to closure, including comments and error codes.
Comments Comments made on requests, including the request state when the comment was left, author, and file attachment names.
Properties Metadata about the report package, including who generated it, what system they used, the date parameters, and the number of records in each report.
Attachments Files that were added to requests.
Manifest Digital signatures for the reports and attachments.

Notes

  • You can use the Request ID column to connect the data to the relevant request.

  • Attachment names are formatted as Request ID-###-Original Filename, where ### is the number of attachments related to that request. This allows auditors to easily reconcile files to the related request in the order they were posted.

You can download reports for single or multiple requests that use your EAM profile or are on a system you administer.

Generating Reports for a Single Request

  1. Select EMERGENCY ACCESS NEW to view the EAM Dashboard.
  2. Go to the Completed tab and select the Actions menu next to the request.
  3. Select Export Report. You will be redirected to the Reports tab of the Activity History page.
  4. When the EAM reports package has finished generating, select Download to download the .zip file.

Generating Reports for Multiple Requests

  1. Select EMERGENCY ACCESS NEW to view the EAM Dashboard.

  2. Select Reports in the upper-right corner.

    Calendar with the dates selected for the timeframe to generate reports.

  3. Set the dates and times to include emergency access requests made during that period.

  4. Specify the time zone used to determine the bounds of the audit reports.
  5. Select Submit. You will be redirected to the Reports tab in Activity History.
  6. When the EAM reports package has finished generating, select Download to download the .zip file.